- Shipping & Delivery
- Privacy & Security
- Returns & Exchanges
- Order Status
- Other Purchase Inquiries
- Updating Account Information
Shipping & Delivery
How can I send a gift or ship to another address?At this time we are only shipping Wellnetix Nutrition products to the same address that you have chosen for your credit card billing information.
Delivery chargesShipping and handling rates for the items we sell are based on the total purchase price of your order.
Sales Total Shipping Charges Up to $20.00 $4.95 From $20.01 - $100 $9.95 From $100.01 - $200 $18.95 From $200.01 - $500 $21.95 From $500.01 - $700 $25.95 From $700.01 - $1,000 $29.95 $1,000.01 and above $34.95
* Alaska, Hawaii, US Territories and : add $10.00 to your shipping total.
* International Shipments, Call Customer Service to confirm your shipping rate at 1-800-773-5326.
When will my order ship?Shipping and handling rates for the items we sell are based on the total purchase price of your order.
Once you click Place Order Now the order is transmitted. This may take a few moments, so please don't double click!
You will get a receipt page that will have order details and an email will also be sent to you shortly after you get your receipt.
The order is then processed and shipped out of Scottsdale, Arizona within 3-5 business days. Once shipped, you can start tracking the package in our Order and Returns page using your order #, billing last name and email address. After your package has shipped we will send you another email indicating the package is on its way.
If you still have a question please feel free to either email us at email@example.com or call 1-800-773-5326.
Privacy & Security
PrivacyAll the appropriate security measures are in place to protect you against the loss, misuse or alteration of your personal information, including your credit card.
If you're still unsure about ordering over the Internet, call 1-800-773-5326, and we'll take your order over the phone.
Returns & Exchanges
- If you already have an account, you can track the status of your order once it has shipped. Log in to access your account now. You will also receive an email notice once the order has shipped, usually within one business day for orders placed by 6 p.m. ET.
Having an account also allows you to access current and past orders.
If you don't have an account but would like to start one, create an account now.
Other Purchase Inquiries
TaxSales tax on your order is calculated according to the destination of the merchandise, since States have individual tax laws. Wellnetix Nutrition doesn't benefit from the collection of sales/use tax and we remit collected tax directly to the taxing jurisdiction. We are required to collect tax on any order sent to States where we operate a retail business.
There is no sales tax on orders delivered to most States.
State sales tax is charged on total merchandise for orders delivered to: AZ, TX
How can I add a promotion?You can add a promotion code to your order by typing it into the Discount Codes field during checkout and clicking the Proceed to Checkout button on the Shopping Cart Page.
If you are having difficulty, please review the promotion's details to see how and when it can be used.
Discount and free delivery codes should be placed in the Discount Code field of the order before it's sent.
Empty CartIf you're receiving a message stating your cart is empty, it may be because your browser is not set to accept cookies. To fix this, just check your browser setting and enable your cookies.
Note: You can keep items in your cart for up to 60 days, but this doesn't guarantee the item will be available when you check out.
Updating Account Information
PrivacyAs a visitor, our site automatically recognizes your Internet service provider, but you can't be identified as an individual. For customers who make a purchase, we do collect information about the pages accessed at our site. We use this information to improve your overall shopping experience. We also keep track of information volunteered during the order and registration processes - but we keep this information confidential.
We use industry-standard encryption technologies when transferring and receiving your personal information. On the Internet, when you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, this indicates that the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. If you do not see one of these icons, please contact us to complete your transaction over the phone by calling 1-800-773-5326.
Can I change my login for Wellnetix.comYes, first you will have to login to your personal account. Logging in ensures the security of your account information. Once you're logged in we'll take you right to the page where you can edit your address. Log in now.
Note: If the email address you use for your account is separate from the email address you use to receive the Wellnetix Newsletter, and you would like to update your e-mail address for the Wellnetix Newsletter, simply unsubscribe from your old address by clicking the link at the bottom of any newsletter email you've received from us and then sign up with your new address here.
30-Day ReturnsWe’re confident you will be satisfied with your purchase, but if not, you may return your item for a refund or exchange within 30 days of invoice date. Shipping and handling charges are non-refundable, and the product must be returned complete and UNOPENED to qualify for a refund. Your refund amount will include full purchase price and all collected taxes.
Customers are responsible for shipping charges and risk of loss on all return shipments. All returns must be shipped by a reputable shipper and be properly packaged and fully insured. Products returned after 30 days of shipping date will not be expected.
How can I tell if you received my order?After placing your online order you will receive a receipt page including an order number and product details. The receipt page can be printed for your records if you want. We'll also send an email acknowledgement shortly to the email address you entered on your order.
It's unlikely, but if you should receive an error message after clicking Place Order Now, please cut and paste the message and send it to us via email. If you don't receive a receipt, please email us as well.
Can I change my order after it's sent?Once your order is submitted, it can't be changed online because it's automatically processed as soon as you click Place Order Now.
If you would like to change your order you can either email us at firstname.lastname@example.org or call 1-800-773-5326.
When sending an email, please include your order ID and instructions on how your order needs to be modified.